In an emergency call 9-1-1 from your phone immediately!

An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. 

When you call 911, be prepared to answer the call taker's questions which may include:

• The location of the emergency, including the street address

• The phone number you are calling from

• The nature of the emergency - including details of the crime, fire, and/or medical emergency occurring

Remember, the call-taker's questions are important to get the right kind of help AND they are already dispatching help as you are providing information.

Be prepared to follow any instructions the operator gives you, our dispatchers are trained to provide step by step instructions until help arrives.

Frequently Asked Questions About Calling 9-1-1 

2-1-1 Is Your 1 Stop Shop For Community Resources!

United Way's 2-1-1 connects people to thousands of resources across Michigan.  Services include food, shelter, utility assistance, disaster recovery, childcare, transportation, and more.  Whoever you are, whatever your needs 2-1-1 makes it easier to find help for yourself, a neighbor, or a loved one.

During disasters, 2-1-1 can help save our 9-1-1 operators focus on vital life saving emergency calls by providing a non-emergency option for general updates, links to essential services.

Heart of West Michigan 2-1-1 (Website & Chat)

Dial 2-1-1 or 1 800 887-1107

For Expert Referrals for Healthy Living Services:  

Community Connections is a service to help people with anything that is preventing them from living a healthy lifestyle.  It provides an easy to access service that helps navigate the variety of services available from food, housing, health services, and many others.

This service is available 24 / 7 by accessing their website or contacting them by phone.  

Central Michigan District Health Department / Community Connect (Website)

1 (888) 960-1630